Refund Policy Welcome, Commander of Esperia. As you guide your heroes across the battlefields of AFK Arena, every decision—from assembling your dream lineup to unlocking valuable resources—shapes your campaign. However, even the wisest strategist may make a misstep. This Refund Policy defines the terms under which purchases may or may not be reversed, ensuring a fair and transparent system for all adventurers. 1. General Terms of Digital Purchases All transactions involving digital goods—such as Diamonds, Hero Scrolls, Elite Soulstones, Signature Items, Premium Packs, or Subscription Services—are considered final and non-refundable once delivered to your account. Once value has been unlocked, summoned, or consumed, the purchase cannot be reversed. By confirming your order, you acknowledge this permanent nature. 2. Refund Eligibility — Exceptional Cases Only While refunds are typically not available, we may review a request under very limited conditions: a. Duplicate purchases caused by system glitches or unintended double taps. b. Undelivered content despite payment being confirmed. c. Unauthorized transactions resulting from compromised account access. d. Inaccessible content due to verified technical issues. e. Wrong purchase (e.g., incorrect server, version, or bundle), as long as it hasn’t been used. All refund claims must be submitted within 7 days of the original purchase. 3. Situations Where Refunds Are Not Granted The following are not valid reasons for refunds: a. Buyer’s remorse or accidental purchases with no technical fault. b. Dissatisfaction with hero pull results from summons or gacha draws. c. Strategic regret (e.g., investing in a hero you later chose not to use). d. Device issues, connectivity errors, or lag not caused by our servers. e. Disciplinary actions (e.g., bans) resulting from violation of Terms of Use. Summoning heroes is a game of chance and commitment—choose wisely. 4. Gacha and Randomized Rewards Purchases involving random outcomes (e.g., Hero Summons, Stargazer Cards, Soulstones) are not eligible for refunds based on the results of those draws. All summon rates are disclosed transparently, and outcomes are determined by in-game probability systems. 5. Subscription Services (e.g., Monthly Card, Deluxe Pass) Subscriptions are billed in advance and grant daily or periodic rewards. a. You may cancel a subscription at any time to avoid future charges. b. Benefits remain active through the end of the current billing cycle. c. No partial refunds will be granted for unused time after cancellation. 6. Purchases via App Stores or Third-Party Platforms If you completed your transaction through Google Play, Apple App Store, or Huawei AppGallery, you must follow the refund procedures provided by those platforms. We do not have the authority to process refunds initiated through external vendors. 7. Payment Disputes and Chargebacks Issuing a chargeback or payment dispute without contacting us first may result in: a. Suspension of your AFK Arena account. b. Revocation of all previously purchased or unlocked content. c. Permanent ban from future purchases. d. Legal escalation where fraud is detected. We urge all players to resolve concerns peacefully through our support system. 8. Requesting a Refund If you believe your case qualifies under the approved circumstances, please contact our Support Team with the following: a. Your player ID and in-game name. b. Order number and purchase platform. c. Transaction date and amount. d. Description of the issue and why you believe a refund is justified. e. Any supporting documentation (e.g., screenshots, receipts). We aim to respond within 3–5 business days after receiving your complete request. 9. Regional Consumer Rights We comply with local consumer protection laws in applicable territories such as the EU, UK, Australia, Canada, and others. If your jurisdiction offers statutory refund rights that apply to digital content, they will be honored as required by law. 10. Final Words from the King’s Tower In AFK Arena, progress is gradual, strategic, and sometimes unpredictable. Each purchase is a step in your long campaign through Esperia. We encourage all players to read item descriptions carefully and reflect before finalizing any in-game transaction. Stand tall, summon wisely, and lead your heroes with clarity.